01
INCLUDED IN THE RENTAL
Basic technical service.
If a problem appears during normal use of rented Romden equipment, message us. We’ll work out what needs to be checked.
ROMDEN SERVICE · DURING YOUR RENTAL
You don’t need to know what’s wrong. Just message us.
Basic technical service for rented equipment is included in the rental. Simply tell us what you noticed — we’ll work out what needs checking and what comes next.
Includedbasic technical service
Romden equipmentrented from us
01Message us
02We arrange the check
03We agree on a solution
ONE SIMPLE RULE
What is included in the rental — and what is charged separately.
You do not need to diagnose the equipment yourself. What matters is simply what you noticed during normal use.
The service on this page applies to equipment rented from Romden.02
SEPARATE
Damage caused by the customer.
If damage was caused by the customer, its cost is not part of the basic service and is charged separately.
WHEN TO MESSAGE US
Three situations where it is worth messaging us.
01
The equipment feels different
You notice a change in the rented bike, battery or another part of the setup.
02
The battery or charging is not working as usual
Tell us exactly what you noticed. You do not need to find the cause yourself.
03
You are not sure it is safe to keep riding
Stop and contact Romden before continuing your ride.
YOUR MESSAGE
Write it in your own words.
No form and no technical vocabulary required. A short Telegram message is enough to get started.
- 01
Tell us what changed.
- 02
Say what the problem concerns.
- 03
If you have a safety concern, mention it straight away.
WHAT HAPPENS NEXT
What happens after your message.
First we work out what the problem concerns. Only after the equipment is checked do we determine the right solution.
We read your description
From your message, we work out what the problem concerns and what should be checked first.
We arrange the check
Depending on the situation, we agree on the right next step for the rented equipment.
We agree on a solution
We do not guess before the check. The solution is chosen for the actual situation.
NEED HELP?
Message us now.
If you have a problem with rented Romden equipment, Telegram is our main contact channel.
Message us on Telegram@romden_bikes