Privacy policy

02

Data we may process

Depending on the contact and service, we may process identification and contact details, correspondence and information about rentals, payments, equipment, service and support history.

When the website is used, technical infrastructure may process basic connection and device data necessary to deliver the website, maintain security and diagnose technical issues.

03

Purposes and legal grounds

We process data only to the extent needed to operate Romden Bikes and manage the relevant customer relationship.

Providing data is voluntary, but some information may be necessary to answer an enquiry, enter into or perform an agreement, or complete a settlement correctly.

• answering enquiries and taking steps before an agreement;
• entering into, performing and supporting a rental or service agreement;
• customer support and the CRM system;
• settlements and legal, accounting and tax obligations;
• security, abuse prevention and establishing, pursuing or defending claims.

04

Recipients and external services

Data may be entrusted or disclosed to providers of hosting and IT infrastructure, CRM and operational systems, accounting, legal or technical services, and to competent authorities where required by law.

Contact through Telegram takes place in an external service. After opening Telegram, data is also processed under that provider's rules.

Where a provider processes data outside the European Economic Area, the transfer should use mechanisms required by the GDPR.

05

Retention

Data connected with agreements and settlements is retained for the period needed to perform the agreement and afterwards for periods required by law or needed to establish, pursue or defend claims.

Enquiry and correspondence data is retained for as long as necessary to handle the matter and justified follow-up.

06

Your rights

Subject to the GDPR conditions, you may have the right to access, rectify or erase data, restrict processing, receive portable data and object to processing.

Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the President of the Polish Personal Data Protection Office.

07

Cookies and browser storage

The website uses the functional romden_locale cookie to remember the selected language and the sessionStorage entry romden-motion-seen-v1 to support animation behaviour during the current browser session.

The website uses Vercel Web Analytics to collect aggregated visit statistics such as viewed pages, referrer, approximate country, basic device and browser information, and key interactions with WAKE SYSTEM, the configurator, and the Telegram handoff. Vercel Web Analytics does not use analytics cookies.

Vercel uses a short-lived hash created from request information; it is not used to track a person across different websites or applications, and the data is discarded after 24 hours. We do not send names, phone numbers, Telegram usernames, message contents, agreement data, or CRM data to Web Analytics. If other analytics or marketing tools requiring consent are introduced later, this policy and the consent mechanism will be updated before those tools are enabled.

08

Automated decisions

We currently do not make decisions producing legal effects for users solely by automated means and do not conduct profiling for such a purpose.

09

Data controller and contact

Denys Vyskorka is the controller of the personal data described in this policy.

For personal-data matters and to exercise GDPR rights, you can contact the controller using the address provided below.